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non-conformance;
Series Effected – AccuTrak™ 360, 2600; Quantum™ 360, 2600; Digital EPIC™ D261, D460
Area Effected – Housing and cover threads may potentially be out of specification.
Customers who acted upon the Product recall noticed dated Aug 2021, no further action required.
To ensure conformity, we ask you to measure the thread dimensions on the housings and the covers of these units using a vernier or micrometer and report these to Westlock Controls, see the instruction sheet provided.
To alleviate the issue, Westlock will completely replace the non-conforming parts free of charge. In case dimensions are out of tolerance, please refer to the following guidelines for replacements.
| Scenario | Customer Actions | Westlock Actions |
|---|---|---|
| Cover and housing threads are per the dimensions | No further action | No further action |
| Cover thread in tolerance; Housing threads out of tolerance | Send the entire unit back on RMA | Replace the entire unit free of charge |
| Both cover and housing thread dimensions are out of tolerance | Send the entire unit back on RMA | Replace the entire unit free of charge |
This Non-conformity notice is intended to reach all end users of our product series specified above. If you have purchased a product within this timeframe then please contact Westlock Controls, as soon as possible. We thank you for your continued support and commitment to Westlock Controls.