In order to implement our policy on quality, Westlock management:

• Solicits feedback and listens to our valued customers, implementing improvements and efficiencies so that in all activities we will perform in a manner which meets or exceeds the expectations of our customers
• Provides the leadership for, and communicates the message that quality is the responsibility of each employee
• Provides a clean, safe workplace for employees with adequate tools and proper work instructions
• Maintains an environment which is open to new ideas and suggestions to continuously improve its processes and to draw upon the technical skills and knowledge from employees
• Provides continuous internal auditing, management review, and action
• Provides on-going training to insure employees excellence in work methods and best quality practices
• Each Westlock employee is responsible for:
  • Building quality into products and services, rather than depending on others to detect defects
  • Maintaining flexibility and recommending even more creative practices to build excellence into Westlock products and services